Terms of service

Carelyt means the software service operated by us at carelyt.com.au. You means the person or organisation using Carelyt. Client information means the data you enter about the people your team supports. Workspace means your team’s instance of Carelyt.

Carelyt provides a hosted caseload management tool. You sign up, invite teammates, enter client information, and use the features described on the features page. We aim to keep the service available, fast, and accurate; we don’t promise it will be perfect, and we’ll be honest with you when it isn’t.

You’re responsible for the people you invite into your workspace and the actions they take. Keep your sign-in credentials private. Tell us promptly if you suspect unauthorised access — the team page has a password reset flow super-admins and admins can trigger for any teammate.

Client information stays yours. We process it on your behalf to provide the service. We don’t use it to train models, sell it, or share it with third parties beyond the operational sub-processors listed in the privacy page. You’re responsible for collecting it lawfully — we assume you have the right to enter it before you do.

New workspaces start with a fourteen-day trial. No card required. After the trial, the workspace pauses unless you choose a plan. Subscriptions are per seat, billed monthly in Australian dollars via Stripe. Tier changes (Solo / Team / Pro) are automatic as your seat count crosses thresholds. You can cancel from the customer portal at any time; your subscription runs to the end of the current period.

Don’t use Carelyt to do anything illegal, attempt to breach its security, or store information you don’t have a right to store. Don’t try to reverse engineer or scrape the service. We may suspend a workspace that’s putting other workspaces at risk; we’ll tell you why if it happens.

You can cancel any time. We can terminate a workspace if it’s in serious or repeated breach of these terms — we’ll give you reasonable notice and a chance to fix the issue unless safety requires otherwise. After termination we retain backups for up to 30 days and then delete; export your data through the in-app export before you cancel.

We work hard to keep Carelyt available and your data safe, but software has limits. To the extent allowed by law, our total liability to you in any 12-month period is limited to the fees you paid us in that period. We’re not liable for indirect or consequential losses (lost profits, data, or opportunity). Nothing in these terms limits rights you have under Australian Consumer Law that can’t be excluded.

We may update these terms over time. If we make a material change, we’ll email super-admins on paid plans at least fourteen days before it takes effect, and update the date at the top of this page.

These terms are governed by the laws of New South Wales, Australia. Disputes you can’t resolve with us first should be brought in the courts of that jurisdiction.

Questions about these terms? hello@carelyt.com.au. A real human reads it.